Terms and Conditions

Uxbridge Movers Terms and Conditions

These Terms and Conditions set out the basis on which Uxbridge Movers provides household and commercial removals, packing, storage arrangement and related services within the United Kingdom. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given:

Client means the person, company or organisation booking the services.

Company means Uxbridge Movers, the removal services provider.

Services means any removal, packing, unpacking, loading, unloading, transport, storage arrangement, or related services provided by the Company.

Goods means the items, belongings, furniture, equipment and other property to be moved, packed, transported, handled or stored under the Services.

Contract means the agreement between the Client and the Company comprising these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

The Company provides domestic and commercial removal services, including local moves, regional moves, packing, loading and unloading, and coordination with storage providers where requested. The precise scope of the Services will be as described in the quotation and booking confirmation. Any services not expressly agreed in writing are excluded.

The Company may use its own vehicles and staff or trusted subcontractors to carry out all or part of the Services, while remaining responsible for the performance of the Contract in accordance with these Terms and Conditions.

3. Quotations and Pricing

All quotations are issued based on information provided by the Client, including property access details, parking, inventory lists, special handling requirements and dates. Quotations are normally provided as fixed price estimates unless expressly stated otherwise.

The Company reserves the right to amend or withdraw a quotation if:

The Services are not booked within the validity period stated on the quotation.

The information provided by the Client is incomplete, inaccurate or has changed.

Additional work is requested or required that was not reasonably foreseeable at the time of quotation.

Prices are shown exclusive of applicable taxes and statutory charges unless stated otherwise. Any charges such as congestion, tolls, parking fees, permits, or waste and recycling fees that were not included in the original quotation may be added to the final invoice where they arise in the proper performance of the Services.

4. Booking Process

A booking is made when the Client accepts the quotation verbally or in writing and confirms the service date offered by the Company. The Company may request a deposit or part payment to secure the booking. The Contract will be formed only when the Company confirms the booking in writing or when the Company begins to perform the Services, whichever occurs first.

The Client is responsible for checking that all details in the quotation and confirmation are accurate, including addresses, dates, times and service scope. Any discrepancies must be notified to the Company as soon as possible before the move date.

The Company cannot guarantee availability for any particular date and time until a booking is confirmed. During busy periods, availability may be limited, and the Company may offer alternative times or dates.

5. Client Responsibilities

The Client agrees to:

Provide accurate and complete information about the Goods, access conditions, parking, lift availability, and any items requiring special handling.

Ensure that the premises are accessible on the day of the move and that suitable parking is available as close as reasonably possible to the property. Any parking permits or permissions required are the responsibility of the Client unless otherwise agreed in writing.

Pack all Goods safely and adequately, unless the Company has agreed to provide packing services. Fragile or high-value items must be clearly identified and labelled.

Be present or represented at the collection and delivery address to supervise the move, check inventories where used, and confirm that the Services have been completed.

Ensure that all Goods to be moved are ready for collection, and that items not to be moved are clearly separated or labelled.

Comply with all applicable laws and regulations, including waste, hazardous materials and health and safety requirements.

6. Payments and Charges

Unless otherwise agreed in writing, deposits are payable at the time of booking and the balance is due no later than on completion of the Services on the move day. The Company may, at its discretion, require full or partial prepayment before the move date.

Payments may be made by the methods accepted by the Company at the time of booking. All charges are due in full without set-off or deduction.

If payment is not received when due, the Company may:

Refuse to commence or continue with the Services.

Retain possession of the Goods until full payment is received, subject to any applicable legal requirements.

Charge interest on overdue amounts at a reasonable commercial rate and recover all reasonable costs of collection.

Where additional work becomes necessary due to circumstances beyond the Companys control, including delays caused by the Client, waiting time, restricted access or additional items, the Company may charge reasonable additional fees based on its standard hourly or fixed rates.

7. Cancellations and Postponements

If the Client wishes to cancel or postpone the Services, the Client must inform the Company as soon as possible. The following charges may apply unless otherwise agreed in writing:

More than seven days before the agreed move date: deposit may be refundable or transferable at the Companys discretion.

Between seven days and forty eight hours before the move date: a cancellation or postponement fee up to a stated percentage of the quoted price may be charged to cover reserved resources and administration.

Less than forty eight hours before the move date or on the move date: the full quoted price may be payable.

If the Company is unable to carry out the Services due to circumstances beyond its reasonable control, including severe weather, accidents, road closures or vehicle breakdowns, it may rearrange the Services for a mutually convenient time. The Companys liability for such delays or cancellations will be limited as set out in these Terms and Conditions.

8. Access, Parking and Delays

The quotation assumes normal access to the property and reasonable parking nearby for the removal vehicles. The Client must ensure that parking arrangements are made in advance, including permits or permissions where required.

Additional charges may apply if:

The removal vehicle cannot park within a reasonable distance of the property.

Access is restricted, requiring additional time or equipment, such as long carries, narrow stairways, or the need for additional staff.

Delays occur due to factors outside the Companys control, including keys not being available, completion of property transactions being delayed, or the Client not being ready at the agreed time.

The Company will act reasonably to minimise delays and additional costs but reserves the right to charge waiting time or extra labour fees when such delays arise.

9. Excluded and Hazardous Items

Unless expressly agreed in writing, the Company will not carry:

Cash, securities, precious metals, jewellery of exceptional value or irreplaceable items.

Perishable goods or items requiring controlled temperature.

Hazardous, explosive, flammable or illegal items, including gas cylinders, fuel, chemicals, paints, asbestos, weapons, drugs or other substances regulated by law.

Animals, plants requiring special care, or living organisms.

The Client must not submit for removal or storage any item that is prohibited or unsafe. If such items are included without the Companys knowledge, they remain entirely at the Clients risk and the Client will indemnify the Company for any loss, damage, liability, fine or expense arising from their presence.

10. Waste, Disposal and Environmental Regulations

The Company operates in compliance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless this is specifically arranged and agreed in writing as part of the Services.

Where the Client requests disposal or clearance of certain items, the Company will only remove such items as permitted under relevant waste legislation and may apply additional charges for disposal, recycling or specialist handling.

The Client must not ask the Company to dispose of items classed as hazardous or regulated waste unless a compliant disposal service has been specifically agreed. The Client remains responsible for any breach of waste or environmental regulations resulting from undisclosed or misdescribed items.

11. Liability for Loss or Damage

The Company will take reasonable care to protect the Goods and the premises during the performance of the Services. The Companys liability for loss of or damage to Goods or property will be limited as follows, except as otherwise required by law.

The Company will not be liable for:

Normal wear and tear, minor marks or scratches, or deterioration arising from the nature of the Goods.

Damage to items that were already defective, inadequately assembled, inherently fragile or packed by the Client without adequate protection.

Loss or damage arising from fair wear and tear, atmospheric conditions, or changes in temperature or humidity.

Loss of or damage to valuable items, money, jewellery, documents or data unless these were specifically declared, agreed in writing and properly packed for transport.

Indirect or consequential loss including loss of profit, loss of enjoyment, or loss of use.

Any damage or loss resulting from the Clients failure to comply with these Terms and Conditions.

Where the Company is found liable for loss or damage, the Companys liability will generally be limited to the reasonable cost of repair, or if repair is not possible, the current market value of the item, subject to any overall cap agreed in the quotation or contract. The Company may offer supplementary protection or insurance options for an additional fee, which will be subject to separate terms.

12. Damage to Premises

The Company will use reasonable care to avoid damage to property, fixtures and fittings when carrying out the Services. The Client should take reasonable steps to protect flooring, walls and doorways where they have particular concerns.

The Company will not be liable for damage to premises where such damage arises from moving items at the Clients request that are too large or unsuitable for the space or access route, or where the Client has been advised of the risk and asked to sign a disclaimer or provide written consent.

13. Claims and Complaints

If the Client considers that any Goods or property have been lost or damaged, or that the Services were not provided with reasonable care and skill, the Client must notify the Company as soon as reasonably possible and in any event within a reasonable period after becoming aware of the issue.

The Client should provide details of the alleged loss or damage, together with any supporting evidence such as photographs or receipts. The Company will investigate and may inspect the Goods or premises before determining an appropriate resolution.

Failure to report loss or damage within a reasonable time may prejudice the Companys ability to properly investigate and may affect any claim, except where the Client can demonstrate that it was not reasonably possible to report earlier.

14. Subcontracting

The Company may use subcontractors or agents to perform all or any part of the Services, while remaining responsible for the proper performance of the Contract according to these Terms and Conditions. The Client consents to such subcontracting arrangements.

15. Force Majeure

The Company will not be liable for any delay or failure to perform the Services where such delay or failure results from events beyond its reasonable control. These events may include extreme weather, traffic incidents, road closures, strikes, lockouts, civil unrest, pandemics, fuel shortages, or other unforeseen circumstances.

In such cases, the Company will take reasonable steps to minimise disruption and may reschedule the Services to the earliest convenient date.

16. Personal Data

The Company will process personal data provided by the Client in accordance with applicable data protection laws. Personal data will be used only to manage the booking, provide the Services, handle payments, and communicate with the Client, and may be retained for legal, accounting and operational purposes as required.

17. Variation

The Company may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless the parties agree in writing to any subsequent variation.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking or using the Services of Uxbridge Movers, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.