Privacy Policy
Uxbridge Movers Privacy Policy
This Privacy Policy explains how Uxbridge Movers collects, uses, stores and protects personal data relating to our moving and associated services. It applies to all Uxbridge Movers customers and prospective customers in the Uxbridge area, as well as individuals who contact us or whose data we process in connection with our services. We are committed to handling personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
1. Data Controller
Uxbridge Movers acts as the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information when you engage with our services or interact with us.
2. Personal Data We Collect
We only collect personal data that is relevant and necessary for the provision of our services and the operation of our business. The categories of personal data we may collect include:
Identification and contact details, such as your full name, home or business address, email address and any other contact information you choose to provide when contacting us or making a booking.
Service-related details, such as collection and delivery addresses, property type, access information, inventory descriptions, dates and times of moves, special handling instructions and any additional information you provide about the services you require.
Contract and transaction information, such as booking confirmations, invoices, payment amounts, payment method details to the extent necessary for processing, and any related communications about your order.
Communication data, including information contained in enquiries, feedback, complaints or other correspondence by phone, online forms or other communication channels.
Technical and usage data, which may include information about how you interact with our website or online forms, such as pages visited and basic device or browser information, collected through standard technical logs or similar tools.
3. How We Collect Your Data
We may collect your personal data in several ways, including:
Directly from you when you submit an enquiry, request a quote, make a booking, communicate with us by phone or through online forms, or provide information to our staff on site.
From third parties where necessary for our services, for example from comparison or referral partners from whom you have requested to be contacted, or from landlords, estate agents or business contacts who provide your details with your knowledge or where permitted by law.
Automatically through your use of our website or digital tools, where technical and usage information is generated as part of standard website operations.
4. Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include:
Contract performance. We process personal data where it is necessary to enter into or perform a contract with you, for example to provide moving services, manage bookings, issue invoices and communicate about your order.
Legitimate interests. We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our operations, improving our services, responding to enquiries, maintaining records, preventing fraud and ensuring the security of our staff, vehicles and customers.
Legal obligations. We process certain personal data to comply with legal and regulatory requirements, such as record keeping, accounting obligations, and cooperation with lawful requests from authorities.
Consent. In limited situations, we may rely on your explicit consent, for example for certain types of optional marketing. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries, provide quotes and advise you on suitable services.
To plan, schedule and perform moving and related services, including arranging collection and delivery, handling your belongings and coordinating with you on timings and access.
To manage our relationship with you, including sending booking confirmations, updates about your move, invoices, receipts and important service information.
To manage payments, process refunds where applicable and maintain appropriate financial records.
To handle questions, feedback, complaints or disputes and to provide customer support.
To operate, evaluate and improve our services, including monitoring performance, training staff and enhancing safety and efficiency.
To comply with legal obligations and to establish, exercise or defend legal claims where necessary.
6. Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected and to meet legal, accounting and reporting requirements. In general, this means:
Service and contract records, including contact details, booking information and invoices, are typically retained for a period consistent with applicable limitation periods and financial record-keeping requirements.
Enquiry information from individuals who do not go on to use our services may be retained for a shorter period, after which it is securely deleted or anonymised unless we are required to keep it for legal reasons.
Technical and usage data is retained for operational and security purposes for periods that are proportionate to those purposes.
When we no longer need your personal data, we will take reasonable steps to erase or anonymise it in a secure manner.
7. Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties where necessary and lawful, including:
Service providers acting as data processors who perform services on our behalf, such as information technology support, secure data hosting, payment processing, vehicle tracking or document storage. These providers are only permitted to process your data in accordance with our instructions and are subject to confidentiality and data protection obligations.
Professional advisers, such as accountants, auditors, insurers and legal advisers, where this is necessary for the management and protection of our business.
Public authorities, regulators, law enforcement or courts where required by law or where necessary to protect our rights, the rights of our customers or the safety of individuals.
In the event of a business sale, merger or reorganisation, personal data may be shared with relevant parties, always subject to appropriate safeguards and in accordance with data protection law.
8. International Transfers
Our intention is to keep personal data within the United Kingdom or other locations that provide an adequate level of protection. If we ever transfer personal data to a country that does not have an adequacy decision, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in accordance with applicable data protection law.
9. Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include restricted access to systems, secure storage of physical records, staff training, data minimisation and regular review of our security arrangements. While we strive to protect your personal information, no method of transmission or storage can be guaranteed as completely secure, and you share information with us at your own risk.
10. Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is used.
The right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restriction of processing. You can ask us to restrict the processing of your personal data in specific situations, such as while we are verifying the accuracy of data or assessing an objection.
The right to object. You may object to certain processing carried out on the basis of legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds to continue or we need the data for legal claims.
The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format or transmit it to another controller where technically feasible.
The right to withdraw consent. Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve your concerns directly.
11. Applicability to Uxbridge Area Customers
This Privacy Policy applies to all Uxbridge Movers customers, prospective customers and individuals whose data we process in connection with our services within the Uxbridge area. By engaging with our services or providing personal data to us, you acknowledge that you have read and understood this Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any revised version will apply from the date it is made available. We encourage you to review this Policy periodically so that you remain informed about how we handle personal data.
